Privacy Policy

We use your information to prepare estimates, schedule moving services, confirm details, coordinate logistics, and communicate with you before, during, and after your move.

After your move, we may invite you to share feedback about your experience with Windy City Movers. Reviews help future customers make informed decisions and help us improve our service, address concerns, and maintain quality standards.

Where permitted by law, we may use your information to send service updates, promotional offers, reminders, or related moving information that may be helpful to you.

We may also use website activity and form submissions to improve advertising relevance across our website, search engines, and social platforms. You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

We may contact you by phone, email, text message, or other methods you provide in order to answer questions, confirm appointments, request missing details, send reminders, provide updates, or follow up regarding a quote or booked service.

If you start a form but do not complete it, we may contact you to help you finish your request or determine whether you still need service.

From time to time, we may ask customers to participate in surveys or research intended to improve our services. Participation is voluntary, and any information collected for that purpose will be handled in accordance with this policy.

We may use personal information to detect, investigate, and help prevent fraud, abuse, unauthorized access, and other unlawful or harmful activity.

We use information to evaluate customer experience, improve our website, refine operations, train staff, and enhance the accuracy and quality of our service process.

We may use service-related data, such as move type, inventory size, scheduling patterns, route information, and service demand, to improve internal estimating tools, planning systems, and operational efficiency.

We share relevant information with our internal team members, dispatchers, estimators, and other personnel as necessary to provide the services you requested. This may include move details, scheduling information, addresses, contact information, and other operational details needed to fulfill your request.

We may share information with trusted vendors and service providers who support our business operations, such as website hosting providers, analytics providers, marketing platforms, communication tools, payment processors, customer support tools, and technology partners. These providers are expected to use the information only as needed to perform services for us and in accordance with applicable privacy and security obligations.

We may disclose personal information when required to do so by law, regulation, legal process, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, property, safety, customers, employees, or the public.

If we engage with referral partners, advertising partners, or affiliated service providers, we may share limited information where necessary to support a requested service, referral, lead source tracking, or related business purpose. We may also transfer information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Cookies are small text files placed on your device when you visit a website. Similar technologies, such as pixels, tags, and local storage, may also be used for comparable purposes. In this policy, we refer to all of these tools as cookies unless otherwise stated.

Cookies help websites remember information about your session and preferences, improve performance, understand how visitors use the site, and support advertising and analytics functions.

No. Cookies vary by function, duration, and provider. Some are essential to site functionality, while others are used for analytics, personalization, or advertising.

We may use essential cookies to operate the website, functional cookies to remember preferences and improve usability, analytics cookies to understand site performance and visitor behavior, and advertising cookies to help measure marketing effectiveness and deliver more relevant promotions.

These tools may collect information such as browser type, device type, pages viewed, clicks, referring sources, session patterns, and general interaction data.

Cookies may remain active for different periods depending on their purpose. Some expire when you close your browser, while others remain for a longer period unless deleted manually through your browser settings.

You can view cookies used by our website through your browser settings or available browser developer tools.

Yes. Some analytics, advertising, embedded content, and technology providers may place cookies or similar technologies through our website. Those providers control their own tools in accordance with their privacy policies.

Access to cookie-related information may be available to Windy City Movers, our authorized service providers, and third-party providers whose cookies are used on the website.

Most browsers allow you to manage cookies through browser settings. You may be able to block or delete cookies, but doing so could affect website functionality, performance, or available features.

If you opt out of certain advertising cookies, you may still see advertisements, but they may be less relevant to your interests.

We may also use web beacons, pixels, and similar technologies in emails, advertising, and website pages to understand engagement, measure conversions, and improve campaign performance and site usability.

You may request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable law and legitimate business requirements. You may also request that we update inaccurate contact information or stop certain types of marketing communications.

To submit a privacy-related request, email us at info@wcmoving.com. We may need to verify your identity before processing certain requests.

Windy City Movers, Inc. is responsible for the collection and processing of personal information described in this Privacy Policy.